Order Returns:

To qualify for refund, all items must be returned within 14 days of the original delivery date and be in the same condition they were received, unused and with original packaging and tags.

Extended Christmas Returns:

Buy anything from November 20th 2017 and you have up until January 30th 2018 to return any unwanted gifts back to us for exchange or refund normal terms apply.


Scene 48 Hour UK Return Service £3.00:

Purchace returns lable here: Returns Label.

This is quick and simple to use and will cost you considerably less than post office prices.

Purchase this service as you would do regular product. Once processed by our returns team, you will be emailed a returns label which you must then print out and attach securely to the front of your parcel. (Please note this label cannot be printed out in draft print setting).

Please insure your return is securely packed, you have included your original invoice (found here: My Account) and stated your reason for exchange or return, then simply drop off at any Royal Mail Post office. Once received will we take care of the rest.

Alternatively if you would like to make your own return arrangements please post to the follow address:

49 – 50 Friargate

If you have any questions please contact customer services on +44 (0)1772 556412 or mail us here: Contact us.


International Returns:

Please note that the cost of international returns is the responsibility of the purchaser and Scene accept no responsibility for items lost in international postal systems.