These are our terms and conditions. Please read them with care.
All prices payable for the items that you order are clearly set out on the web site. All prices are inclusive of any VAT payable. The price of the items does not include the delivery charge. Shipping costs will be calculated at the check out and added to the total cost. All product information is included on the site and if there is anything you do not understand, or if you want more information, please contact SCENE by e-mail or telephone.
There will be no contract of any kind between you and SCENE unless and until we dispatch the goods to you. Your order is an offer to buy from SCENE. There will be no acceptance of that offer until we actually dispatch the goods to you at any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before).
SCENE accept all major credit and debit cards and PayPal. All payments are made via “Sage Pay”, an established UK company which has an excellent reputation for security, reliability and professionalism amongst all UK and international banks. Payment is totally secure, all of your card details will remain “safe”. Any customer information held on our computers complies with the rules and laws contained within the Data Protection Act 1984 act. We (SCENE) will not divulge any of your personal details to any third party.
If your purchase is not suitable you have the right to return it to us unused with the original packaging and labels, within 14 days from the date you receive the goods, for a replacement or refund. Please use registered post or a guaranteed delivery service for all returns Scene will not be liable for any goods lost in transit back to us.
All refunds will be given as soon as possible, usually a refund transaction onto the method of payment used for purchasing. At the very latest we will refund your money within 30 days of the original purchase.
Under certain circumstances we may refund the return postage, if the goods are faulty or damaged. However, in the case of incorrect ordering and undisclosed reasons for return the customer will be expected to pay the cost.
Any goods returned to "Scene" that do not comply with the aforementioned guidelines of return procedure will be sent back to the customer and not accepted for refund, until a time is reached where the goods meet these conditions. This does not affect your statutory rights.
We will e-mail you confirming that we have received your order. You will receive a till receipt and an invoice/packing note with the goods when they are delivered. Any mistakes in billing or receipts will be corrected as soon as possible.
We will provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the consumer ordered. We will give all refunds as soon as possible. In some circumstance we may have to wait for third party confirmation that the goods are indeed faulty (in the event of a return of a faulty item that needs to be assessed by the manufacturer.) Complaints will be dealt with fairly, confidentially and swiftly. We will acknowledge the complaint within 3 working days and provide a likely timescale for resolving the dispute. We will keep you informed of what action we are taking.
All purchased decks come with free Jessops grip tape, which we will fit for you unless you specify otherwise.
Due to the abrasive nature of skateboarding on equipment, broken skateboard decks will not be replaced unless deemed faulty by manufacturers defect. Please contact us for additional information.
Your statutory rights are not affected by any of the above.